The NFL UK have released the following statement regarding the purchase of tickets for the 2019 London fixtures via Thomas Cook. The bad news is that they have no sight of who bought tickets from Thomas Cook, the good(ish) news is that they are offering those that have bought tickets first refusal on replacements.
This means those affected will end up paying twice for tickets. However they have also offered up advise on how those affected could potentially get their money back.
We continue to focus on the impact on NFL fans who purchased tickets for this year’s London Games through Thomas Cook. Unfortunately, NFL UK has not received any details on ticket purchasers from Thomas Cook, nor has NFL UK received payments for any tickets sold by Thomas Cook. NFL UK is unable to offer refunds on any tickets, travel or accommodations purchased through Thomas Cook. Customers should contact their credit card issuer or travel insurance for further information about refunds.
Customers may also wish to contact ABTA (https://www.abta.com/news/thomas-cook-group) for further information about their rights.
Fans who have purchased tickets via Thomas Cook for any of the 2019 London Games, and have their email booking confirmation, can request the opportunity to re-purchase tickets from NFL UK via the game-specific email addresses below, depending on which game they purchased tickets for.
Customers must submit the email booking confirmation they received from Thomas Cook, along with the following information:
- Full Name (lead booker only)
- Email address
- Contact telephone number
- Thomas Cook booking reference
- Volume of tickets purchased
- Price band of tickets purchased
All requests are subject to verification by NFL UK of the original purchase. Once verified, customers will be contacted by ticketing representatives.
Emails containing the required information must be sent by 11.59 p.m. on Friday, September 27 for the Tottenham Hotspur Stadium games, and by 11.59 p.m. on Friday, October 4 for the Wembley Stadium games. NFL UK will be unable to process any emails submitted after the deadlines.